Customer Service Administrator
14.70 per hour
Remote (after 1 week of training in Leicestershire)
Saturdays and Sundays 9 am - 5 pm

6-month temp contract
Start date: end of July
We have an exciting part-time opportunity for multiple Customer Service Administrators.
We're looking for reliable and customer-centric individuals who can support the customer base with a variety of queries.
Duties will include.

Processing eligibility and renewal applications for the member scheme
Responding to member queries across Live chat, Zendesk CRM, and Social Media.
Providing first-line complaint handling and escalating where appropriate
Maintaining consistent quality to meet company standards
Contributing to team KPIs, including Customer satisfaction score, handling time, and resolution rate.

Skills and experience required.

Proven customer service skills
Able to work at a fast pace and to targets
IT proficiency
Able to work autonomously

More information

This is a temporary role for approximately 6 months
You will need to be able to attend office-based training in Leicestershire for 1 week so having your own car would be preferred
The role will be remote after training, equipment will be provided, but you must have a suitable work space and a strong internet connection
The start date is Monday 28th July for training.
Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group:
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis.
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